Job Information
Valley National Bank Collector - Consumer Products in Wayne, New Jersey
The Collector is responsible for all phases of collection activity for the consumer installment loan, home equity credit line, preferred checking and credit card portfolios that are past due.
40
Responsibilities include but are not limited to:
- Communicate consistently with the bank's customer base in delinquent status to discuss and resolve their accounts to the department/bank's satisfaction.
- Skip-trace to obtain information to locate customer and/or collateral through low-level investigation.
- his includes researching credit reports, Accurint, credit applications and internet sites as warranted.
- Trouble-shoot to resolve customer issues.
- Update customer information to maintain viable points of contact with our customers.
Required Skills:
- Strong verbal and written communication skills. Excellent telephone skills.
- Good typing and PC skills.
- Ability to prioritize and organize assignments.
- Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook).
- Basic math skills.
- Ability to handle multiple tasks simultaneously.
- Detail oriented.
Required Experience:
- High School Diploma or GED and a minimum of six months experience in collections or call center environment.
- Banking background preferred.
Exact compensation may vary based on skills, experience, and location.
$35,200.00
$58,700.00
Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.